Big growth challenges, solved by ecommerce optimisation

You've built something that works. Now what?

You have the product, the customers and a team. Revenue is healthy. Getting to the next level feels harder than getting here did, and the easy answer on the table is more budget: more ads, a bigger retainer, another app. Acquisition costs keep rising, margins keep shrinking, and spend alone stops paying back.

The brands that break through work differently. They learn exactly what persuades their customers to buy, then make small, data-backed improvements across every step of the journey, week after week.

I've done this hands-on for 28 years, and I still do it every week with the five brands I work with. I also speak with two or three founders every week about the challenges holding them back, and those conversations shape what I write. How To Optimise opens up that process, so you and your team can run it with confidence. And when you want someone alongside you, I coach founders and teams through it.

Ecommerce Optimisation In A Nutshell

Three small gains. £361k a year.

Take a store that turns over £1m a year: a million visitors (about 2,700 a day), converting at 2%, with a £50 average order. No discounting and no growth hacks. Just a steady process of learning what makes people buy.

+£125k

Conversion rate

2% to 2.25%. One extra buyer in every 400 visitors.

+£112k

Traffic

10% more of the right visitors, arriving at a store that now converts better.

+£124k

Average order value

£50 to £55, through bundles and upsells that suit a more confident customer.

+£361k

a year on a £1m store. More than a third more revenue from three modest gains. Then content and retention keep the gains compounding.

How it works

One tip. Every weekday.

Each morning you get one thing I've done or spotted in client work, kept short. What I found, why it matters, and the one thing to do about it today. If I haven't done it myself, I don't write about it.

01

The moment

What came up in this week's work.

02

The insight

What it tells you about how customers buy.

03

The action

One step you can take today, usually in under an hour.

Some days it's a change in a tool I use, like Google's new AI Brief. Same rule applies: what it means and what to do about it.

How it's done

Data. Technology. The human touch.

Next stage growth comes from getting full value out of what you already have, and adding a new tool only when it earns its place.

01

Data

Decisions made from your own numbers and your customers' own words. Know which customers are worth most, and why they buy.

02

Technology

Shopify, AI and the right tools, set up properly, connected, and kept optimised as you grow.

03

The human touch

The copy, offers and experience that build trust, so people stop hesitating and buy from you.

Free when you subscribe

The Optimisation Audit

Where is your next stage of growth hiding? Twenty-five questions, about seven minutes. See how well you're testing and improving your ads, content, product pages, order value and Klaviyo flows, and find where a small change will make your biggest gain.

Subscribe and get the audit

Example result

  • Traffic
  • Content
  • Conversion rate
  • Average order value
  • Retention

Biggest marginal gain: retention. Start there.